Unibet Privacy Policy

General Information

As a data controller operating within the United Kingdom, Casino Unibet is legally obligated under gambling regulations and the UK Data Protection Act 2018 to process personal data from players. This processing allows you to participate in games and enables us to provide ancillary services. This Privacy Policy explains what personal data we collect, our justifications for collection, and our utilization methods. By registering a Player Account on the Unibet website or App, you confirm your consent to this Policy.

Information We Collect

Unibet may request, use, and process the following personal information:

  • Registration Data: Information provided in forms such as full name, date of birth, email address, and phone number.
  • Communications: Records of correspondence made via the website, email, web chat, or other channels.
  • Transaction History: Comprehensive logs of all Player Account transactions.
  • Technical Data: Website logins, traffic data, GeoIP location, browser/device specifications, and activity logs.
  • Verification Documents: Passport scans, bank statements, and utility bills requested for anti-fraud checks and UK regulatory compliance.

How We Use Your Information

Unibet processes your data to deliver a secure gambling environment, specifically for:

  • Processing bets and managing online payment system transactions.
  • Providing customer support and account management assistance.
  • Executing mandatory verification and anti-fraud checks.
  • Complying with UK anti-money laundering (AML) and combating the financing of terrorism (CFT) laws.
  • Analyzing customer trends and conducting statistical research to improve Unibet services.

Marketing Communication

Unless you opt-out, Unibet may use your email and phone number to send promotional materials regarding products and services from us or our business partners. You may update your marketing preferences at any time within your account settings or by contacting Unibet support. Please note that accepting prizes may result in the use of your nickname for promotional purposes, where permitted by UK law.

Data Recipients and Transfers

We may share your information with other entities within the Unibet group and our business partners. Employees in specialized roles — such as the Data Protection Officer (DPO), Fraud Analysts, and VIP Managers — have access to your data to perform their duties. While we operate primarily within the UK and EEA, your data may be processed in other regions; however, we ensure all transfers comply with UK GDPR standards to maintain data security.

Releasing Data to Third Parties

Unibet does not sell or rent your personal data. We disclose information to third parties only when:

  • Required by UK law or regulatory authorities.
  • Necessary for payment processors (e.g., Paysafe) to facilitate your transactions.
  • Required to protect the safety of the Company, its players, or the public.
  • Third-party service providers (analytics, hosting, marketing) require data to perform tasks under strict confidentiality agreements.

Data Retention

Following the closure of a Unibet account, we retain personal data for as long as required by UK law. Due to anti-money laundering regulations, we are specifically obliged to retain registration and transaction data for a minimum of five years from the date of the last transaction or account closure. Requests for data erasure during this mandatory period cannot be granted.

Security of Your Data

Unibet is bound by strict legal provisions to protect your information. We utilize industry-standard precautions, including encryption and two-factor authentication (2FA), to secure your Player Account. You are responsible for keeping your unique login ID and password confidential to prevent unauthorized access.

Your Rights under UK GDPR

As a data subject in the UK, you possess specific rights, including:

  • Access: Requesting a free copy of the personal data we hold.
  • Correction: Rectifying incomplete or incorrect information.
  • Erasure: Requesting deletion of data when there is no longer a legal basis for retention.
  • Portability: Requesting the transfer of your data to another controller.
  • Withdrawal of Consent: Opting out of processing based on consent at any time.

Contacting Unibet

If you wish to confirm the accuracy of your data, update your information, or speak with our Data Protection Officer regarding this Policy, please contact us through the official Unibet support channels. In accordance with Article 77 of the GDPR, you also have the right to lodge a complaint with a supervisory authority, such as the Information Commissioner’s Office (ICO) in the UK.

Cookie Policy

Unibet uses cookies to improve your experience and measure marketing effectiveness. Required cookies enable basic navigation, Functional cookies save your preferences (like language), and Advertising cookies track the success of our campaigns. You can block cookies through your browser settings, though this may limit your ability to use certain features of the Unibet website.

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